General Information
Unit will not turn on (No power)
Yellow or Red wire not connected or incorrect voltage
Check connections for proper volatge (11-16VDC)
Black wire not connected – Check connection for ground.
Fuse blown – Replace fuse with proper size fuse
Unit has power but no sound.
One or more speakers wires may be touching each other or touching chassis ground
Insulate all bare speakers wires from each other and chassis ground
Unit blows fuse
Yellow or Red wire touching chassis ground – Check for pinched wire
Speaker wires touching chassic ground – Check for pinched wire.
Incorrect fuse rating – Replace fuse with correct rating
Unit has audio but no video
Parking brake safety circuit not connected – Check connections at parking brake
Parking brake not applied – Apply parking brake
No video display when in reverse
Reverse circuit not connected – Check connections at reverse lamp
Rear view is set to OFF – Set rear view to ON.
IR remote does not work
Dead battery in remote control – Replace battery
Excessive CD/DVD skipping
Unit is not mounted properly – Check mounting sleeve and or dash kit
Physical defect in media – Check media for scratches
ERR-DISC appears on display
Focus error or disc is in upside down – Eject disc or RESET radio)
Are aftermarket adapters needed for installation?
In some cases aftermarket adapters will be required for installation for retaining factory amplifiers and other factory applications such as steering wheel controls and communications.
FAQ’s
Here you can find questions asked most often. If you don’t find the answer to your question email us at: cs@jensenmobile.com or call us at: +1 (888) 921-4088.