Frequently Asked Questions

Frequently Asked Questions

Below are questions asked most often. If you don't find the answer to your question Email us at: [email protected] OR call us at: +1 (888) 921-4088.


General Information

Unit will not turn on (No power)

Yellow or Red wire not connected or incorrect voltage
Check connections for proper volatge (11-16VDC)
Black wire not connected - Check connection for ground.
Fuse blown - Replace fuse with proper size fuse

Unit has power but no sound.

One or more speakers wires may be touching each other or touching chassis ground
Insulate all bare speakers wires from each other and chassis ground

Unit blows fuse

Yellow or Red wire touching chassis ground - Check for pinched wire
Speaker wires touching chassic ground - Check for pinched wire.
Incorrect fuse rating - Replace fuse with correct rating

Unit has audio but no video

Parking brake safety circuit not connected - Check connections at parking brake
Parking brake not applied - Apply parking brake

No video display when in reverse

Reverse circuit not connected - Check connections at reverse lamp
Rear view is set to OFF - Set rear view to ON.

IR remote does not work

Dead battery in remote control - Replace battery

Excessive CD/DVD skipping

Unit is not mounted properly - Check mounting sleeve and or dash kit
Physical defect in media - Check media for scratches

ERR-DISC appears on display

Focus error or disc is in upside down - Eject disc or RESET radio)

Are aftermarket adapters needed for installation?

In some cases aftermarket adapters will be required for installation for retaining factory amplifiers and other factory applications such as steering wheel controls and communications.

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